Support

Help with the Haul website and iOS app

Contact us

Email tryhaul.ca@gmail.com with any question or problem: account access, deleting your data, wrong prices, or anything else. Please include the email on your account if you have one. We reply by email, usually within a few business days.

Frequently asked questions

How do I scan a receipt?

  1. Add your items and tap Find Best Prices.
  2. On the results, tap Log Shopping Trip, then Scan Receipt.
  3. Take a photo of the whole receipt, or pick one you've already taken. Flat, well-lit photos work best.
  4. Check what Haul read: fix any item names or prices, and confirm the store, location and date. Then submit.

Haul accepts receipts from the last 30 days from the grocery chains it supports, and each receipt can only be submitted once. The photo is used to read the text and isn't stored. See the Privacy Policy for details.

How do I reset my password?

  1. Open the Account tab and choose Log in.
  2. Type your account email, then tap Forgot password?
  3. We'll email you a reset link. It works once and expires after 1 hour.

No email after a few minutes? Check your spam folder, or email us at the address above.

How do I delete my account?

  1. Sign in, then open the Account tab.
  2. Tap Delete my account, re-enter your password, and tap Delete permanently.

This immediately deletes your account, saved list, stars and notification settings, and signs you out everywhere. It can't be undone. Prices you contributed stay in Haul's price history, with no link to you. If you can't sign in, email us from your account's email address and we'll delete it for you.

How do stars work?

When you're signed in and scan a receipt, each product nobody has reported at that store chain before earns you 1 star. Confirming which product a receipt line is earns 1 more once enough other shoppers agree. You can earn up to 5 stars per receipt.

On the website, stars can be redeemed for rewards, which are subject to availability and may be changed or discontinued at any time. Rewards aren't offered in the Haul iOS app. See the Terms of Service.

Why don't I see prices near me?

Haul covers grocery stores in Canada. If your area has few results, try a nearby postal code, or tell us at the address above which city you'd like covered.

Policies

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